Support  ·  Always On

We're here
whenever
you need us.

Card declined abroad at 2 AM? Question about your balance before a big purchase? Our team responds in minutes — no bots, no queues, just real help.

Support team online now · Avg. response < 5 min

Three ways to reach us.
Pick what works for you.

Whether you need a quick answer or want to report an issue in detail, we have the right channel for you.

Fastest Response

Chat on WhatsApp

Talk to a real person. Our team responds in minutes — no bots, no queues, no scripted runarounds.

Start Chat
Email Support

Send an Email

For detailed enquiries, complaints, or partnership requests. We reply within 24 hours — usually much sooner.

care@o3cards.com
In-App Support

O3 App

Log into the O3 app and reach support directly from your account dashboard — full transaction context, zero friction.

Open App
Availability
Support Hours
Support Online Now
Monday – Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 2:00 PM
Sunday & Public Holidays Closed

All times in West Africa Time (WAT / UTC+1)

Head Office
O3 Capital — Lagos
Lagos, Nigeria

Tower 1, Plot 30, Churchgate St,
Victoria Island, Lagos, Nigeria.

Appointments available on request

Download the App

Get the O3 app. Manage everything in one place.

Fund your card, freeze it, track every spend, and reach support — all from one clean dashboard.

Direct Contact
WhatsApp
Head Office
Tower 1, Plot 30, Churchgate St,
Victoria Island, Lagos.
Response Time
Usually < 5 minutes

Questions, answered.

Everything you need to know about Blink. Still have questions? Contact us.

You can fund your Blink card in USD, GBP, EUR, and 180+ other currencies from any international bank card. Funds convert instantly to Naira at competitive, transparent rates with no hidden markup.
New users can register and start spending on their Blink card immediately after signup. You have up to 60 days to complete full identity verification (KYC) without any interruption to your card usage.
Your virtual card is issued instantly after approval so you can start spending online and via linked wallets right away. A physical card ships to your registered address within 3–5 business days for a one-time $5 fee.
Yes. Blink cards work at any ATM that accepts Verve, letting you withdraw Naira while in Nigeria. Standard ATM withdrawal fees apply.
You can instantly freeze your card from the Blink app to stop any further transactions, then request a replacement. Freezing and unfreezing your card takes seconds and doesn't require contacting support.
No. Blink converts your funded currency to Naira at a transparent, competitive rate with no hidden FX markup or surprise charges when you spend.
Yes. Blink's multi-currency wallet lets you fund and hold balances in USD, GBP, EUR and more, converting to Naira as needed rather than locking you into a single currency.
There's no limit on the number of funding transactions. The limit is $10,000 per individual transaction, with unlimited funding per day.
Yes. Many cardholders use Blink to fund family celebrations, send support to loved ones in Nigeria, or manage everyday business transactions, all through the same card and app.
No. You can fund your Blink card directly from any international bank card and spend or withdraw Naira in Nigeria without needing a separate local bank account.
Yes. Blink sends real-time push notifications for every transaction, so you always know exactly what's been spent, where, and when.
Yes. Blink is issued by O3 Capital, which has been issuing cards since 2014 and is licensed by the Central Bank of Nigeria (CBN). All transactions are protected by PCI DSS-compliant infrastructure and 256-bit SSL encryption.
Yes, you can close your account and card at any time from the app or by contacting care@o3cards.com. Any remaining balance will be processed for withdrawal before closure.
You can reach the team at care@o3cards.com or visit the O3 Capital office at Tower 1, Plot 30, Churchgate St, Victoria Island, Lagos, Nigeria.